- Which paste do I use?
- How many rolls do I need?
- How do I apply for a trade account?
- How do I log into my trade account?
- What are my payment options?
- How do I return?
FAQs
If you have a specific design in mind and can't find it on the website, it may be that it's been added to our archive and can still be ordered. Please email us at [email protected] to find out and if so, we can arrange an invoice to be sent
Ordering
1. Go to the mural you wish to purchase
2. Click 'Customise your mural' and add in your wall dimensions for an instant preview and costing
3. If you'd like to proceed, click 'Add to bag' and go to checkout
4. For any additional design manipulation requirements, please email details to [email protected]. Once purchased we will then provide a preview image of your mural before we manufacture it
6. At this point we're still able to tweak (for example we can flip, adjust the positioning of elements etc.) or reposition the design if required
7. We will only proceed with manufacturing your mural once you're happy and have approved the design
8. We can only provide 3 adjustments per mural. Any additional alterations after this will be subject to a £50 charge per revision
Design and manufacture time can take up to 3 working days from the point of customer sign off, due to the bespoke nature of our murals.
Once manufactured, delivery can then take up to 3 working days (UK only).
We can usually tweak designs, colours and offer bespoke options but there is a charge due to the time it takes the studio. Charges start at £200 and are then dependent on how complex the changes are.
Please get in touch with us at [email protected] with your amends for a more accurate quote
Measuring your walls (or ceiling) for wallpaper or a mural is much easier than you might think. Here's our quick and easy guide on how to do it...
What you need to know
All of our murals are made bespoke to your wall measurements and then printed to order. We recommend always adding 5-10cm to both the width and height measurements to make sure we've got your walls (quite literally) covered. This will be of benefit especially if your wall(s) are uneven.
Determine your wall type and measure
First of all when it comes to measuring, determine your wall type. If you have a straight forward standard wall, lucky you! If not, we've got you covered...
Measuring a standard wall
Measure the full height and width and height of the wall excluding the skirting boards and/or coving.
Measuring a sloped wall
If you have a sloped ceiling or wall, ignore any slopes and measure the longest and widest part of the wall. The mural will be printed as a rectangle or square so during installation, you would cut away the section where the slope is.
Measuring a pitched Wall
Like when measuring a sloped wall, measure the longest and widest part of the wall and cut away the sloping sections during installation.
Measuring walls with obstacles
When a door, window or additional obstacle is on the wall, please still measure the width and height of the wall you want to cover. As the mural is produced as a rectangle or square, that area would be cut away during installation.
Measuring for wallpaper
We would always recommend ordering more rolls than you need when it comes to wallpaper as it will prevent any hold ups with the decorating time should you need more. We offer free UK returns so you can easily return if they go unneeded after all!
Measuring for a mural
A few extra things to note when measuring for a mural...
To make installation of our murals as easy as possible, they're all:
1. Quick and easy to install on the wall, as they use the 'Paste The Wall' application method
2. Easy to remove and simply peel off in one strip (no scraper or steamer required)
3. Easy to install with numbered panels starting with panel 1, and hang left to right
4. Are all a Straight Pattern Repeat
Measuring for Panel wallpaper
Our Panel Wallpapers allow us to be more creative due to the fact we can create designs unencumbered by traditional 52cm wide repeat sizes.
This means our designers can work to a much larger scale and create a much larger repeating pattern, which makes for a real wow factor when installed.
All of our panel wallpapers are paste the wall and super easy to hang (much easier than traditional wallpapers) and come in 52cm wide numbered panels to be hung in ascending order.
Please click the ‘how much do I need’ button to work out how many rolls you would need.
Our Mural Wallpapers come in 3 height options:
1.6m Height comes in 6 panels (312cm Wide)
2.5m Height comes in 4 panels (208cm Wide)
3.3m Height comes in 3 panels (156cm Wide)
*Height options cannot be used together - please opt for the height to suit the tallest measurement in your space
If your walls are greater than 3.3m in Height then not to worry as we can create a bespoke version for any size wall/s. Please get in touch with us at [email protected] for help and support.
We're here to help
We can create and move elements of the designs and fuse designs together to create a four wall seamless design too, as well as tweak designs to work around obstacles. Just get in touch with us at [email protected] and we'll be more than happy to help!
The important bit
We encourage all of our customers to triple check their measurements as unfortunately due to the bespoke nature of our customised murals, we cannot accept returns on murals which have been ordered incorrectly. If you're struggling with your measurements, please get in touch with us and we can help guide you through.
Yes, it is possible to amend your delivery address after placing an order. Please contact us promptly with the correct delivery information to ensure the updates are made before dispatching your order.
This change should be done as soon as possible to avoid any delivery complications or delays.
To pay for your order via BACS, you can request an invoice with our BACS details. Once received, you can proceed with the payment as outlined.
If you experience a discrepancy in pricing when adding a product to your cart, rest assured that our team is investigating the issue. Please reach out with specifics, so we can resolve the problem promptly.
To update your address or company details, please contact our customer service with the new information, and we will ensure your records are updated promptly.
If you have a specific design in mind and can't find it on the website, it may be that it has been added to our archive and can still be ordered. Please email us at [email protected] to find out and if so, we can arrange an invoice to be sent
Contact us
By phone
Call us on +44 (0) 1254 241 100
Our phone lines are open 9am-5pm Monday to Thursday
By email
Email us
Trade enquiries [email protected]
Our customer service team will reply within 24 hours of an email received between 9am-5pm Monday to Thursday. Any emails received outside of these hours will be replied to on the next working day
By chat
Please use the speech bubble on the bottom right-hand side of our website
Company info
Trade name: Woodchip & Magnolia Limited
Phone number: 01254 241100
Email: [email protected]
Trade enquiries - [email protected]
Physical address:
WOODCHIP & MAGNOLIA LIMITED
UNIT 1A MILLBANK BUSINESS PARK
GREENBANK TERRACE
LOWER DARWEN
BB3 0FD
VAT number: GB268261485
Company Number: 10743189
Sample service
Wallpaper sample: £2
Peel & stick samples: £2
Murals & panel designs: £3
Fabric samples: £2
Yes we do.
Our mural samples are 52cm x 52cm and priced at £3 per sample
Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.
A maximum of 2 samples of the same design can be ordered. We have the right to refund any order of multiples of the same design.
We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.
Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking
Yes we do.
All of our paint samples have been hand painted onto our wallpaper ends (to save wastage) and are available in a Matt finish only.
Each peel and stick paint sample is £2
Sample swatches are intended as a colour and texture sample only.
A maximum of 2 samples of the same colour can be ordered. We have the right to refund multiple orders of the same design.
We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.
Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking
Paint samples are currently only available in the UK
Yes we do. All sample orders can be placed via our website.
Fabric samples are £2
Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.
All fabric samples are provided on drapery fabric unless specified otherwise. If you require an upholstery fabric sample, please let us know.
A maximum of 2 samples of the same colour can be ordered. We have the right to refund orders of multiple orders of the same colour.
We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.
Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking
Yes we do.
Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.
MAX of 2 samples of the same design. We have the right to refund orders of multiple orders of the same design.
We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.
Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking
Fabric
Our fabric sample sizes range from 22cmx25cm to 42cmx30cm depending on the design
Wallpaper
Our wallpaper samples range from 52cmx21cm to 52cm x 52cm
Paint
We have Peel & Stick samples are A5
We don't currently have a returnable sample option but it is something we're working on for our Trade VIP customers
Tracking
There are multiple ways to track your order:
LOG IN TO YOUR ACCOUNT
Log in to your account to find the status of your order
CHAT BOT
You can click on the speech bubble in the bottom right hand side of our website to find the status of your order
We ship via UPS. You will receive a separate email via UPS to track your order.
Returns & Cancellations
We hope you love your Woodchip & Magnolia order. If you do need to return, exchange, or cancel, please read the information below carefully.
Non-Returnable Items
Due to the bespoke nature of certain products, we cannot accept returns or exchanges on:
Samples (wallpaper, fabric, paint swatches)
Paint (mixed to order)
Fabric (printed and cut to order)
Bespoke murals (designed and printed to order)
Sale items
These items are made to order and cannot be resold.
Returnable Items
We accept returns and exchanges on unopened wallpaper rolls that are:
Unused, undamaged, and in original packaging
Returned within 30 days of delivery
Only full, unopened rolls or complete panels are eligible. Opened, cut, or partially used products cannot be returned
All wallpaper returns must be started through our Returns Portal_._
Return Method – Pre-Paid Label
Eligible wallpaper returns within the UK are processed using a pre-paid courier label provided through our Returns Portal.
The label cost is displayed during the returns process and is automatically deducted from your refund.
Fees vary based on parcel size, weight, and courier.
Handling Fee
A 20% handling fee is only applied if your entire wallpaper order (100% unused rolls/panels) is returned for a refund.
Partial returns are not subject to this fee.
Cancellations
Within 24 hours: Free cancellation if production has not yet started.
After 24 hours: Subject to a 20% restocking fee.
After dispatch: Orders cannot be cancelled; please use the returns process.
Custom or bespoke orders cannot be cancelled once payment is taken.
Faulty, Damaged, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please let us know within 7 days of delivery.
Go to our Returns Portal.
Enter your order number and email address.
Select the affected items and choose the reason “Faulty / Damaged / Incorrect Item.”
Upload clear photos of the issue and the packaging when prompted.
Submit your request — our team will review it and arrange a replacement or refund at no cost to you.
No return label or handling fees apply for faulty, damaged, or incorrect items.
Please inspect all wallpapers and fabrics before cutting or hanging. Claims cannot be accepted after installation.
Refunds
Refunds are issued to your original payment method within 10 working days after inspection.
The return label fee (displayed in the portal) and any applicable handling fee will be deducted.
Original delivery charges are non-refundable.
Additional Information
If purchased through a UK stockist, please contact them directly for their refund policy
Trade VIPs: email [email protected] to discuss returns.
HOW TO RETURN
If you need to return wallpaper, please follow the steps below.
These apply to wallpaper rolls only.
Check your wallpaper is eligible
Eligible for return: Unopened wallpaper rolls
Not eligible: Samples, paint, fabric, bespoke murals, sale items (including discounted cushions)
All requests must be made within 30 days of delivery, and items must be unused, undamaged, and in original packaging.
Start your return
Visit our Returns Portal.
Enter your order number and email address.
Select the wallpaper items you want to return
Choose your reason for return
If an item is not eligible, the portal will show it as ineligible.
Choose your return method
Select Pre-Paid Return Label.
The portal will show the label cost (varies by courier).
The fee will be deducted from your refund
You’ll receive your label or QR code by email.
Prepare your parcel
Repack wallpaper securely in original packaging.
Include your order number and name inside.
Ensure items are clean, unused, and undamaged.
Goods remain your responsibility until received at our warehouse.
Drop off your parcel
Take your parcel to the drop-off point shown in your label or QR code email.
Print and attach your label, or show your QR code for scanning.
Keep your proof of postage and tracking until your refund is confirmed.
What happens next?
Refunds:
Processed within 10 working days after inspection.
Fees & Handling
The return label fee is shown in the portal before confirming your return or exchange.
A 20% handling fee applies only if your entire wallpaper order (100% unused) is returned for refund.
Partial returns or exchanges are not subject to this fee.
Faulty, Damaged, or Incorrect Orders
Contact [email protected] within 7 days of delivery with photos.
We’ll arrange a replacement or refund at no cost.
Eligible for return/exchange:
Unopened wallpaper rolls
Not eligible:
Samples, paint, fabric, bespoke murals, sale items
All requests must be made within 30 days of delivery, and items must be unused, undamaged, and in original packaging
Visit our Returns Portal
HOW TO RETURN
If you need to return wallpaper, please follow the steps below.
These apply to wallpaper rolls only.
Check your wallpaper is eligible
Eligible for return: Unopened wallpaper rolls
Not eligible: Samples, paint, fabric, bespoke murals, sale items (including discounted cushions)
All requests must be made within 30 days of delivery, and items must be unused, undamaged, and in original packaging.
Start your return
Visit our Returns Portal.
Enter your order number and email address.
Select the wallpaper items you want to return
Choose your reason for return
If an item is not eligible, the portal will show it as ineligible.
Choose your return method
Select Pre-Paid Return Label.
The portal will show the label cost (varies by courier).
The fee will be deducted from your refund
You’ll receive your label or QR code by email.
Prepare your parcel
Repack wallpaper securely in original packaging.
Include your order number and name inside.
Ensure items are clean, unused, and undamaged.
Goods remain your responsibility until received at our warehouse.
Drop off your parcel
Take your parcel to the drop-off point shown in your label or QR code email.
Print and attach your label, or show your QR code for scanning.
Keep your proof of postage and tracking until your refund is confirmed.
What happens next?
Refunds:
Processed within 10 working days after inspection.
Fees & Handling
The return label fee is shown in the portal before confirming your return or exchange.
A 20% handling fee applies only if your entire wallpaper order (100% unused) is returned for refund.
Partial returns or exchanges are not subject to this fee.
Faulty, Damaged, or Incorrect Orders
Contact [email protected] within 7 days of delivery with photos.
We’ll arrange a replacement or refund at no cost.
Discounts and gift cards
Take 10% off your first order by using code WELCOME10 at checkout
Catalogue
Unfortunately we do not have a pattern book or catalogue as our collection is always growing and the available products are all visually represented on our website.
Please call us on +44 (0) 1254 241 100 or email us at [email protected] if you're looking for something in particular.
Fire ratings
All our wallpapers reach the highest EU fire rating; EN15102 / EN13501 B SI, do.
They are all paste the wall and are strippable and washable. They're also very durable and suitable for commercial environments.
A copy of the Wallpaper Fire rating certification is below for your reference.
Practical advice
All of our wallpapers are 'Paste the Wall', meaning that the decorator should paste the wall and NOT the paper. We would advise a premium premixed tub of 'Paste the Wall' adhesive widely available online or at your local DIY store.
Nina likes to use Solvite Paste the Wall as it rolls on pink and dries clear!
*DO NOT use self-mix adhesives, all purpose or heavy duty paste as these are not suitable for our beautiful designs.
Wallpaper paste is not included with your wallpaper or mural order
Watch this YouTube video for more info.
Click here for our blog post on how to DIY with wallpaper.
Please use our roll calculator, which can be found on each of our wallpaper product listings.
Murals can be custom made to your measurements; just use our 'customise and buy' button on the product page. For any additional help with measurements, please get in touch with us at [email protected]
Border measurements are on each product listing; just measure the width of your wall to find out how many rolls you'll need
Please contact us for any help; we're always super happy to help work out how many rolls or panels you might need.
Head to our Decorating Hub for lots of decorating advice.
Prepping your walls for paint
1. Firstly remove any old wallpaper and loose paint, then fill and sand any imperfections or cracks
2. Next, clean the wall with detergent or sugar soap
3. On freshly plastered walls, make sure the plaster is completely dry first
4. Then, seal the plaster by giving your walls a 'mist' coat. You can do this by mixing three parts white emulsion with one part water however you should always check the manufacturers instructions first as ratios can vary
5. Apply your mist coat and leave to dry for at least 24 hours before applying your top coat
6. Apply your top coats
You've come to paint your walls but are wondering where to start? Just follow our easy steps to a perfect finish.
1. Firstly, make sure you have the correct equipment. We'd recommend the following items:
- Dust sheets to protect your flooring and furniture from splashes and spillages. Make sure you rest your brushes and paint tins on some thick cardboard so any large drips don't soak through your dust sheet onto the floor/furniture
- Angled paint brush
- Painters tape (if necessary)
- Small container
- Paint roller and tray
2. Next, prep your walls. Head to this handy blog post to find out how to properly prep before starting painting
3. Stir your paint thoroughly before decanting an inch or two into a smaller container for easier application when cutting in
Top tip: make sure to wipe off any excess paint from the paint tin rim to avoid the lid sticking
4. Start by 'cutting in' and work from the ceiling down
5. To cut in, use your brush to paint along the edges of the walls, ceilings, skirting boards, light fittings, sockets, switches, doors and windows. For straight lines you can either paint freehand or if you're not confident enough to paint a straight line, use painters tape to tape off the edges
Top tip: always remove painters tape when the last coat is still wet
6. Whilst your paint is still wet, use a roller to cover the larger areas
Top tip: line your roller tray with recyclable aluminium foil to save on washing up
7. Again, work from the ceiling down and roll up, down and across for even paint coverage
8. Allow the paint to dry properly (2-4 hours) before applying your second and final coat
Top tip: wrap your paint brushes and rollers in recyclable aluminium foil to avoid washing or drying out between coats. You can store them this way for up to 2 days
Prep is key to a perfect and long-lasting finish when it comes to decorating, so it's important you get it right. Follow our steps for prepping your walls correctly;
Prepping your walls for wallpaper
1. Firstly remove any old wallpaper and loose paint, then fill and sand any imperfections or cracks
2. Next, clean the wall with detergent or sugar soap
3. On fresh plaster and/or painted walls, "size" or "seal" the wall before wallpapering
4. This means making up a diluted solution of paste and liberally applying to the walls being decorated, then letting it dry. It will be absorbed into the porous plaster and will stop the paste being absorbed when it is applied
5. If your walls are a little on the old side or not in the best condition, we recommend that walls are cross lined using a good quality lining paper
6. Lining paper should be allowed to dry out completely before hanging the wallpaper
7. Turn the central heating off and ensure the room is well-aired during the application and drying time
8. Dark coloured papers may need their edges coloured with a crayon of a similar tone to avoid white edges showing
All our wallpapers are Paste the Wall, which means you paste the wall and not the paper. We advise a premium pre-mixed tub of 'Paste The Wall' paste (Solvite Paste the Wall paste has been tried, tested and proven to work with our papers) widely available online or at your local DIY store.
We advise to NOT use all purpose or heavy duty paste these are not suitable for our beautiful designs.
Wallpapers, Murals & Borders
Woodchip & Magnolia wallcoverings are washable and can be cleaned with a lightly dampened cloth and mild soap (without detergent), then dried immediately with a clean cloth.
Linen fabric
We recommend 180 degrees and 80 seconds dwell time
Machine wash at or below 30C
Do not bleach
Do not tumble dry
Iron at low temperature
Professional dry clean with any solvent except trichloroethylene
Velvet fabric
Please read this guide on how to care for our velvet fabric
Removing your paste the wall wallpaper and/or mural is super easy.
Simply peel it off, starting at a corner and pulling upwards. No soaking or steaming is required. Your wallcovering should come off in panels and leave little to no residue (making it great for renters!)
Our fabrics are not suitable for outdoor use. While they can give a perfect look to your furniture cushions, we advise bringing the cushions inside after use to ensure their longevity.
Yes, murals can be used to wallpaper an entire room. Please let us know beforehand so we can make sure that the mural design flows and wraps seamlessly around the room. Please also provide us with the width measurements of all the walls so we can assist you with the ordering process.
Our panel wallpapers come in rolls and are available in three height options:
1.6m (6 panels)
2.5m (4 panels)
3.3m (3 panels)
If your ceiling height is 2.5m or less, order the '2.5 meters x 4 panels' option.
For ceilings more than 2.5m but less than 3.3m, choose the '3.3 meters x 3 panels' wallpaper.
For ceilings higher than 3.3m, please contact us for a bespoke order tailored to your exact measurements.
*Height options cannot be used together - please opt for the height to suit the tallest measurement in your space
If your walls are greater than 3.3m in Height then not to worry as we can create a bespoke version for any size wall/s.
Please get in touch with us [email protected] if you need any help and support from the team
Our fabric is suitable for usage on headboards, cushions, occasional upholstery, general upholstery, contract upholstery, drapes, curtains.
Our fabrics come available in 3 finishes:
FR Treated
Standard FR treated fabric means that it's been match tested to ensure it won't burn with a match against it. This treatment is usually used in residential upholstery and commercial curtains and cushions etc.
CRIB 5 Treated fabric
This is when the fabric has been crib and match tested to ensure it will not burn with a match against it, plus a wooden stack called a crib is placed on the fabric and ignited. This treatment is usually used in commercial and hospitality environments.
Drapery
This is the untreated option, meaning the fabric has not been treated with any chemicals to protect it against burning; great for curtains in non-commercial settings.
Hanging instructions
All Woodchip &Magnolia wallpapers are easy to install, whether you hire a decorator, or choose to do the task yourself. If you need any advice or help contact us by email at hello@woodchipandmagnolia.co.uk or by phone on (44) 1254 241 100. Not only do we create and manufacture, we are also pretty good at hanging our wallpapers too.
1. Inspect every roll
Check that your wallpaper rolls are undamaged, that the design/colourway is correct and there are no defects.
No claim can be accepted for hanging wallpapers that have been cut and hung showing defects which were apparent at the time of hanging. If you feel there are any defects, please contact us immediately.
Please ensure there are enough rolls to complete the job.
Please note our wallpapers are printed to order, hence slight variations in colour can occur if ordered at different times.
2. Prepare your wall
Remove any old wallpaper and loose paint, then fill and sand any imperfections or cracks and clean the wall with detergent or sugar soap.
Ensure the walls are a light, even colour across the wall/s, particularly if using a lighter colour design. If the wall is not an even colour there is a chance there will be a shade difference on the wall.
Our wallpapers are not 100% opaque, hence we cannot be responsible for any show through or shade differences if the wall is not a light even colour.
We recommend the walls are cross lined using good quality lining paper. Lining paper should be allowed to dry out completely before hanging the wallpaper.
Turn the central heating off and ensure the room is well-aired during the application and drying time. Dark coloured papers may need their edges coloured with a pencil crayon of a similar tone to avoid white edges showing.
On recently plastered and/or painted walls, it is very important to 'size' or 'seal' the wall first. This means make up a diluted solution of paste and liberally apply to the walls being decorated and let it dry. This will be absorbed into the porous plaster and will stop the paste being absorbed into the wall when it's applied.
3. Use the correct paste
All of our wallpapers are 'Paste the Wall', meaning you paste the wall and not the paper.
We advise a premium pre-mixed tub of 'Paste the Wall' paste widely available online or at your local DIY store.
We recommend Solvite 'Paste the Wall' paste, as it rolls on pink and dries clear. Paste should be evenly applied to the wall to an area slightly wider than the width of the roll.
Do NOT use all purpose or heavy duty paste as these are not suitable for our beautiful designs.
Hang 1 length at a time using a plumb line if necessary.
Should any paste come into contact with the surface, it should be lightly dabbed off whilst still moist, using a clean sponge or soft cloth with no soap or cleaning liquids.
Paste can potentially damage the wallpaper and Woodchip & Magnolia cannot accept responsibility for paste marks or heavy handed abrasion damage caused by rubbing paste into the surface of the wallpaper, or vigorously rubbing the surface with an abrasive cloth.
3. Apply the wallpaper to your wall
The wallpaper can be hung dry from the roll left to right. Use ladders to get to the ceiling or coving and allow a little extra product e.g. 1-3cm at the top.
As you hang from the roll, lightly brush (using a clean and dry decorators brush) into place as you go down to the skirting board. Here you can lightly push the paper to the wall. Leave the roll on the floor or cut the lengths before you hang.
Ensure the paper is in the correct position and is vertically correct. Brush down the paper with a smoothing decorators brush, from the centre to the edges of the roll.
Cut the excess at the top and bottom with a knife or wallpaper scissors.
Working to the right of this 'first drop', paste the wall again allowing a few centimetres wider than the width of the wallpaper. You should see you don't need to get close to the first drop of wallpaper when doing this.
For the second drop, look to see where the paper matches (the point at which the design fits together along the edges of the wallpaper).
Starting at the top, match the paper as you hang it dry from the roll - lightly brushing the paper to the wall as you go. The paper will slide into place on the paste.
When you get to the bottom of the wall, check the pattern matches and that there are no gaps. If there are bubbles or mismatches, just loosely pull the paper back and brush it back down. The paper is forgiving!
4. Trim as before and you're done!
Repeat until the wall is covered. Don't worry about taking breaks or giving up for the night. You can pick up wherever you left off. Just make sure to reapply the paste. If leaving your paste overnight, make sure to cover it up.
5. Care
Our wallcoverings are washable using a lightly dampened cloth with a mild soap that does not contain detergent. Once cleaned, the area should then immediately be dried with a clean, dry cloth.
Not sure where to start when it comes to hanging your mural? Follow our easy instructions to make sure you get the expert finish your mural deserves.
Prepare your walls
The first thing you need to do before installing any type of wall covering is to prepare your walls. Doing so means your wall mural will have a long and healthy life and is key to the perfect finish.
Read this post on how to prepare your walls before decorating with wallpaper before hanging your mural.
Cut the panels
Your mural will come in a series of panels like the image above. Cut your panels where the cut lines are indicated (starting with number 1). This is the direction you will hang each piece of the mural.
All of our murals are 'paste the wall'. This means you paste the wall and NOT the paper. We would advise a premium premixed tub of 'Paste The Wall' adhesive widely available online or at your local DIY store. Nina loves to use 'Solvite Paste the Wall' paste in particular as it rolls on pink and dries clear (which can be extremely handy when it comes to decorating!) .
Please do not use self-mix adhesives, all purpose or heavy duty paste as these are not suitable for our beautiful designs.
Hang the panelsNext, hang each panel with a straight match from left to right, starting with panel 1. Ensure it's vertically straight (we'd recommend a laser level!), then smooth down and trim where necessary. Then, move on to the next panel! It really is as simple as that.
Trade
Our Trade Program is available to interior designers, stylists and architects for their respective services and projects.
To apply for a Trade account, click here.
To log in to your trade again, follow this link and enter your email to receive a 6 digit pin to login.
Only approved, Trade VIP accounts will be able to view trade pricing on each product page alongside the RRP
If you're unable to see trade prices , it means your Trade VIP application hasn't been approved or is waiting on approval.
Press
For press enquiries please contact us at [email protected]
Sustainability
All of our paper is uncoated, non woven and has been sourced from well-managed and sustainable forests.
Click here to read our Eco Manifesto
Woodchip & Magnolia are proud to tell you that the ink we use to print our wallpaper has achieved the highest level of UL GREENGUARD Gold certification from UL Environment, a worldwide leading safety and certification company.
The accreditation confirms that wallpaper printed from our printer meets the world’s most stringent standards for low volatile organic compounds (VOC) emissions without restrictions. This makes our wallpaper perfectly safe for use in indoor spaces, such as in schools and healthcare facilities, where people, particularly children and sensitive adults, spend extended periods of time.
The inks we use to print our wallpaper provide technologies that also carries other trusted certifications from AgBB, ASTM Type II, Certificat A+ and Centexbel. Below is a copy of the UL GREENGUARD Gold certification from UL Environment.
Peel & Stick Paint Samples
- 95% less waste than tester pots
- 100% recyclable
- 100% PVC free
- All packaging materials are made from partially recycled materials
Paint
Planet-Friendly Paint
Water-based, solvent-free, and low VOC for cleaner air and a lighter footprint. Child-safe certified, so they’re as kind to your home as they are to the earth.Made to Order in the UK
Every tin is mixed in-house using carefully sourced local materials—supporting our community while reducing waste.
Here at Woodchip & Magnolia, we believe in interiors that make a statement without costing the earth. From wallpaper and paint to fabric, every product is designed with beauty, responsibility, and purpose in mind.
Our Wallcoverings
Uncoated & Natural
Crafted from uncoated, non-woven paper sourced from well-managed, sustainable forests. Free from PVC and fully recyclable, they’re kind to your walls and the world.Powered by Renewables
Made in-house, to order, using 100% renewable energy—cutting unnecessary stock, transport, and waste.Minimal Packaging, Minimal Waste
Our packaging is simple, recyclable, and kept to the bare minimum, ensuring less impact and less landfill.
Our Paints
Peel & Stick Samples
95% less waste than tester pots, 100% recyclable, and perfectly colour-matched. Try colour without plastic, mess, or compromise.Planet-Friendly Paint
Water-based, solvent-free, and low VOC for cleaner air and a lighter footprint. Child-safe certified, so they’re as kind to your home as they are to the earth.Made to Order in the UK
Every tin is mixed in-house using carefully sourced local materials—supporting our community while reducing waste.
Our Fabrics
Sustainably Sourced Fibres
Our fabrics are printed on responsibly sourced cotton and linen blends, chosen for their durability and lower environmental impact.Made to Order
We only produce what’s needed, reducing waste and ensuring every metre has a purpose.Long-Lasting Design
Timeless prints, natural fibres, and quality finishes mean our fabrics are made to be cherished, not discarded.
Our Promise
We design with tomorrow in mind. By keeping production local, using renewable energy, sourcing responsibly, and minimising waste, we create wallpapers, paints, and fabrics that have a bold impact in your home and a gentle one on the planet.
Bold colour, gentle impact.
Manufacturing
We manufacture all of our wallpapers, murals and borders in-house at our design studio in Darwen, Lancashire.
All of our paints are mixed in house at our design studio in Darwen, Lancashire
We print all of our wallpapers, fabrics and murals and mix our paints to order, which means we don't usually run out of stock.
If any issues arise with our suppliers, we will inform you via email.
All of our product information can be found in the 'product details' drop down on each product page:
Our linens are made up of 48% Repreve 44% Polyester 8% Linen
Our velvets are 100% polyester
Our matt emulsion has a Class 1 Scrub-ability rating and a long-lasting, flawless finish
Our eggshell is a super hardwearing acrylic eggshell for interior wood and metal
Our luxury paint collection has been created to complement our wallpapers, murals and fabrics or to work individually on their own.
Available as a matt emulsion suitable for walls and ceilings and hardwearing eggshell suitable for interior woodwork and metal.
All our paint is water-based and solvent-free meaning it’s kinder to you, your home and the environment.
Coverage: 10m2/L
Drying time: touch dry in 1-2 hours. Can be painted over after approx 4 hours. Hard dry overnight.
Colours on screen will vary from actual paint – we recommend ordering a real paint sample
Our paint samples are recyclable and have been hand-painted onto our wallpaper roll ends
This service is currently in development and should be available on our website soon.
Design advice
If a paint colour is a match for one of our wallpapers, you will find it on the product page.
When ordering murals for areas like staircases or around corners, send us the renders and measurements, including full wall heights and those reduced by any panelling height present. Clearly communicate your desired mural layout, and we will calculate the amount of material needed and provide a detailed quote, including any applicable trade discounts.
A 'free match' design means that the wallpaper or fabric pattern does not require precise alignment at the edges during installation. This feature simplifies the installation process, as it offers more flexibility in placement.
Shipping & Delivery
We ship our wallpapers, murals, borders and fabric worldwide.
Paint, cushions and paint samples are excluded and are UK only.
If you would however like paint samples to be sent to use to colour match, we can arrange shipping via email. Please contact [email protected] for an invoice.
International and large orders costs are calculated by the size and weight of the items in your order and confirmed at the checkout.
Shipping takes 2-10 working days from point of order.
Woodchip & Magnolia is not liable for any import or customs duties that may occur in the process of shipping internationally.
Click here to calculate import duty & taxes for hundreds of destinations worldwide.
It remains the customers responsibility to ensure the delivery address is able to accept delivery of the items.
During busy periods and in the case of bespoke murals, manufacturing and delivery times can take longer. As a small family business we do our best to get our products to you as fast as possible, however as a very small team, factors out of our control can sometimes contribute to these longer lead times, which we hope you can understand.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
If your country does not appear as an option, please contact our customer care team at [email protected] for further support.
UK
Royal Mail First Class: 2-5 working days FREE
Royal Mail Special Delivery: Next day £7.75
Jersey, Guernsey & Isle of Man
Royal Mail 2nd Class Untracked FREE
Please note our design studio is closed on Friday's
Rest of World
Royal Mail International Standard Untracked: 2-10 working days £5
Royal Mail International Tracked: 3-7 working days £10
Please note our design studio is closed on Friday's
UK
UK delivery charges for paint/wallpaper/cushions/murals - £6
As our fabric is sent on rolls to protect it during transit and due to the oversized nature of the parcel, an additional charge of £12 will apply
Sample delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking
Rest of World
For international and large orders costs are calculated by the size and weight of the items in your order and confirmed at the checkout.
As our fabric is sent on rolls to protect it during transit and due to the oversized nature of the parcel, an additional charge of £12 will apply
Woodchip & Magnolia is not liable for any import or customs duties that may occur in the process of shipping internationally.
Click here to calculate import duty & taxes for hundreds of destinations worldwide.
It remains the customers responsibility to ensure the delivery address is able to accept delivery of the items.
Please note that paint is not available outside the UK.
If your order has not been delivered even though the tracking suggests it has, it’s advisable to contact our customer service team on [email protected]
They can investigate the issue further and resend your order if necessary.
If a shipment was refused and returned to us, we can resend it to you. However, we will need to confirm the delivery address and may require payment for the shipping cost again. We will contact you with payment details and dispatch information once we receive the returned shipment.
If you receive a mural that does not match the one you ordered please contact our customer service team at [email protected]
Any decisions regarding shipping charge refunds due to delays will be handled on a case-by-case basis, based on the circumstances.
Once we have your order ready for dispatch, it will typically go out either the same day or the following day with UPS
Delivery details for wallpaper rolls, fabric rolls and paint cans, include tracking information, this Information will be emailed shortly after dispatch.
Delivery usually occurs the following day within the UK for rolls orders and paint cans.
Unless you pay for Royal Mail special delivery shipping at checkout all sample orders go out first class which is a untracked service so we are unable to not send tracking details.
There are multiple ways to track your order:
LOG IN TO YOUR ACCOUNT
Log in to your account to find the status of your order
CHAT BOT
You can click on the speech bubble in the bottom right hand side of our website to find the status of your order
We ship via UPS. You will receive a separate email via UPS to track your order.
We're not usually able to fast track orders. All orders are processed and shipped according to our product and delivery lead times to ensure the highest quality service, however we will always try and help where we can so please email our customer service team at [email protected] to see if there's anything that can be done
We apologise for any delays in the delivery of your sample.
We're highly dependent on Royal Mail to deliver them safely and on time however there are instances when samples can go missing. If your sample hasn't arrived within 5 working days, please let us know at [email protected].
Faulty, Damaged, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please report it within 7 days of delivery through our Returns Portal.
How to report an issue:
Visit the Returns Portal and enter your order number and email address.
Select the affected item(s) and choose the reason “Faulty / Damaged / Incorrect Item.”
Upload clear photos of the issue and packaging when prompted.
Submit your request.
Our team will review your case and arrange a replacement or refund at no cost to you.
No return label or handling fees apply for faulty, damaged, or incorrect goods.
Please check all wallpapers, murals, borders, and fabrics before cutting or hanging, as we cannot accept claims after installation. With paint, always check colour accuracy before application.