Q: What payment options do I have?

We offer payment by card, Klarna , Paypal , Google Pay , Apple Pay , Shop Pay, and Clearpay .

Q: How do I get in touch?

By phone Call us on +44 (0) 1254 241 100 Our phone lines are open 9am-5pm Monday to Thursday By email Email us at hello@woodchipandmagnolia.co.uk Our customer service team will reply within 24 hours of an email received between 9am-5pm Monday to Thursday. Any emails received outside of these hours will be replied to on the next working day By chat Please use the speech bubble on the bottom right-hand side of our website <p id="isPasted" style="margin: 0px 0px 8px; overflow-wrap: break-word; text-overflow: ellipsis; color: rgb(23, 43, 77); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Noto Sans", Ubuntu, "Droid Sans", "Helvetica Neue", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Question 1

How to measure your walls

Accepted Answer

Measuring your walls (or ceiling) for wallpaper or a mural is much easier than you might think. Here's our quick and easy guide on how to do it...

What you need to know

All of our murals are made bespoke to your wall measurements and then printed to order. We recommend always adding 5-10cm to both the width and height measurements to make sure we've got your walls (quite literally) covered. This will be of benefit especially if your wall(s) are uneven.

Determine your wall type and measure

First of all when it comes to measuring, determine your wall type. If you have a straight forward standard wall, lucky you! If not, we've got you covered...

MEASURING A STANDARD WALL

Measuring a standard wall
Measure the full height and width and height of the wall excluding the skirting boards and/or coving.

measuring a sloped wall

Measuring a sloped wall
If you have a sloped ceiling or wall, ignore any slopes and measure the longest and widest part of the wall. The mural will be printed as a rectangle or square so during installation, you would cut away the section where the slope is.

measuring a pitched wall

Measuring a pitched Wall
Like when measuring a sloped wall, measure the longest and widest part of the wall and cut away the sloping sections during installation.

measuring a wall with obstacles
Measuring walls with obstacles
When a door, window or additional obstacle is on the wall, please still measure the width and height of the wall you want to cover. As the mural is produced as a rectangle or square, that area would be cut away during installation.

Measuring for wallpaper
We would always recommend ordering more rolls than you need when it comes to wallpaper as it will prevent any hold ups with the decorating time should you need more. We offer free UK returns so you can easily return if they go unneeded after all!

Measuring for a mural
A few extra things to note when measuring for a mural...

To make installation of our murals as easy as possible, they're all:

1. Quick and easy to install on the wall, as they use the 'Paste The Wall' application method

2. Easy to remove and simply peel off in one strip (no scraper or steamer required)

3. Easy to install with numbered panels starting with panel 1, and hang left to right

4. Are all a Straight Pattern Repeat

We're here to help
We can create and move elements of the designs and fuse designs together to create a four wall seamless design too, as well as tweak designs to work around obstacles. Just get in touch with us at hello@woodchipandmagnolia.co.uk and we'll be more than happy to help!

The important bit

We encourage all of our customers to triple check their measurements as unfortunately due to the bespoke nature of our customised murals, we cannot accept returns on murals which have been ordered incorrectly. If you're struggling with your measurements, please get in touch with us and we can help guide you through.

Question 2

Where can your fabric be used?

Accepted Answer

Our fabric is suitable for usage on headboards, cushions, occasional upholstery, general upholstery, contract upholstery, drapes, curtains.

Our fabrics come available in 3 finishes:

FR Treated
Standard FR treated fabric means that it's been match tested to ensure it won't burn with a match against it. This treatment is usually used in residential upholstery and commercial curtains and cushions etc.

CRIB 5 Treated fabric
This is when the fabric has been crib and match tested to ensure it will not burn with a match against it, plus a wooden stack called a crib is placed on the fabric and ignited. This treatment is usually used in commercial and hospitality environments.

Drapery
This is the untreated option, meaning the fabric has not been treated with any chemicals to protect it against burning; great for curtains in non-commercial settings.

Question 3

How do I order a mural?

Accepted Answer

1. Go to the mural you wish to purchase

2. Click 'Customise your mural' and add in your wall dimensions for an instant preview and costing

3. If you'd like to proceed, click 'Add to bag' and go to checkout

4. For any additional design manipulation requirements, please email details to hello@woodchipandmagnolia.co.uk. Once purchased we will then provide a preview image of your mural before we manufacture it

6. At this point we're still able to tweak (for example we can flip, adjust the positioning of elements etc.) or reposition the design if required

7. We will only proceed with manufacturing your mural once you're happy and have approved the design

8. We can only provide 3 adjustments per mural. Any additional alterations after this will be subject to a £50 charge per revision

Design and manufacture time can take up to 3 working days from the point of customer sign off, due to the bespoke nature of our murals.

Once manufactured, delivery can then take up to 3 working days (UK only).

Question 4

What payment options do I have?

Accepted Answer

We offer payment by card, Klarna, Paypal, Google Pay, Apple Pay, Shop Pay, and Clearpay.

Question 5

How do I get in touch?

Accepted Answer

By phone

Call us on +44 (0) 1254 241 100

Our phone lines are open 9am-5pm Monday to Thursday

By email

Email us at hello@woodchipandmagnolia.co.uk

Our customer service team will reply within 24 hours of an email received between 9am-5pm Monday to Thursday. Any emails received outside of these hours will be replied to on the next working day

By chat

Please use the speech bubble on the bottom right-hand side of our website

Question 6

What hours is your customer service open?

Accepted Answer

Our customer service is open 9am-5pm Monday-Thursday

Question 7

What are your opening hours?

Accepted Answer

Orders will be accepted through the website 24-7, 365 days per year, however our studio is open Monday-Thursday (excluding UK bank holidays) 9am-5pm so orders and queries will only be processed during these times.

Question 8

Do you offer a mural sample service?

Accepted Answer

Yes we do.

Our mural samples are 52cm x 52cm and priced at £2 per sample

Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.

A maximum of 2 samples of the same design can be ordered. We have the right to refund any order of multiples of the same design.

We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.

Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking

Question 9

Do you offer a paint sample service?

Accepted Answer

Yes we do.

All of our paint samples have been hand painted onto our wallpaper ends (to save wastage) and are available in a Matt finish only.

Each paint sample is 50p.

Sample swatches are intended as a colour and texture sample only.

A maximum of 2 samples of the same colour can be ordered. We have the right to refund multiple orders of the same design.

We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.

Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking

Question 10

Do you offer a fabric sample service?

Accepted Answer

Yes we do.

Fabric samples are £2

Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.

All fabric samples are provided on drapery fabric unless specified otherwise. If you require an upholstery fabric sample, please let us know.

A maximum of 2 samples of the same colour can be ordered. We have the right to refund orders of multiple orders of the same colour.

We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.

Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking

Question 11

Do you offer a wallpaper sample service?

Accepted Answer

Yes we do.

Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.

MAX of 2 samples of the same design. We have the right to refund orders of multiple orders of the same design.

We always recommend ordering samples of fabrics, wallpapers and paint before placing an order.

Delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking

Question 12

Do you ship worldwide?

Accepted Answer

We ship our wallpapers, murals, borders and fabric worldwide.

Paint, cushions and paint samples are excluded.

If you would however like paint samples to be sent to use to colour match, we can arrange shipping via email. Please contact hello@woodchipandmagnolia.co.uk for an invoice.

For international and large orders costs are calculated by the size and weight of the items in your order and confirmed at the checkout.

Shipping takes 2-10 working days from point of order.

Woodchip & Magnolia is not liable for any import or customs duties that may occur in the process of shipping internationally.

Click here to calculate import duty & taxes for hundreds of destinations worldwide.

It remains the customers responsibility to ensure the delivery address is able to accept delivery of the items.

During busy periods and in the case of bespoke murals, manufacturing and delivery times can take longer. As a small family business we do our best to get our products to you as fast as possible, however as a very small team, factors out of our control can sometimes contribute to these longer lead times, which we hope you can understand.

We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

Question 13

UK shipping and delivery

Accepted Answer

SHIPPING & DELIVERY TIMES

UK

*Current lead times

Wallpaper, paint, cushions & fabric:

3-5 working days

Bespoke murals:

5-7 working days

Samples:

2-5 working days

Rest of World

2-10 working days

Please note our design studio is closed on Friday's

We advise only booking in decorators once your order has arrived

All our wallcoverings and fabrics are printed bespoke for every individual order, we do not hold stock.

We always recommend ordering a sample of our wallpaper before purchase and using our wallpaper calculator to determine how many rolls you will need. Our wallpapers are batchless so we would always recommend ordering the correct amount of rolls (rather than over ordering) and if for any reason you need to purchase more, you can do so safe in the knowledge that our wallpapers are batchless.

Return orders of 100% unused rolls will be subject to a 20% restocking fee

Cancellation requests received over 24 hours after purchase will be subject to a 20% re-stocking fee

SHIPPING CHARGES

UK delivery charges for paint/wallpaper/cushions/murals - £6

For international and large orders costs are calculated by the size and weight of the items in your order and confirmed at the checkout.

As our fabric is sent on rolls to protect it during transit and due to the oversized nature of the parcel, an additional charge of £12 will apply

Sample delivery is FREE with Royal Mail's untracked delivery service OR £7.75 Royal Mail Special Delivery with tracking

Question 14

How can I track my order?

Accepted Answer

There are multiple ways to track your order:

LOG IN TO YOUR ACCOUNT

Log in to your account to find the status of your order

CHAT BOT

You can click on the speech bubble in the bottom right hand side of our website to find the status of your order

EMAIL

We ship via UPS. You will receive a separate email via UPS to track your order.

Question 15

How do I return?

Accepted Answer

To start a self-serve return click here.

For additional support, please contact our Customer Care team with your order details, and we’ll be happy to assist you.

Question 16

What items are returnable?

Accepted Answer

Paint, murals, fabric & samples

We cannot accept returns on samples, murals, paint or fabric due to the bespoke nature of the products.

Wallpaper & cushions

We always recommend ordering a sample of our wallpaper before purchase and using our wallpaper calculator to determine how many rolls you will need. Our wallpapers are batchless so we would always recommend ordering the correct amount of rolls (rather than over ordering) and if for any reason you need to purchase more, you can do so safe in the knowledge that our wallpapers are batchless.

We hope you love your Woodchip & Magnolia wallpaper and/or cushions but on the occasion you would like to return, we accept returns which are unopened, undamaged and in the original packaging within 30 days of delivery.

We encourage all of our customers to check their wallpaper rolls and that they're happy with the application method within these 30 days as unfortunately we cannot accept returns outside of this time period.

We also advise that rolls are checked before cutting and hanging as we cannot accept claims after cutting and hanging of the product.

Unwanted wallpapers should be returned in an unopened, undamaged, sealed box and in a fully re-sellable condition.

All our wallcoverings are printed bespoke for every individual order, we do not hold stock.

Returns are at the cost and responsibility of our customer.

Please note that all returns are made at your own risk.

*Return orders of 100% unused rolls will be subject to a 20% restocking fee

Question 17

Are there any charges for returns?

Accepted Answer

Goods are your responsibility until they reach our warehouse, so please make sure they are well packed.

We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.

Once we have received your returned items we will email you to confirm receipt, and confirm any refund due.

WOODCHIP & MAGNOLIA LIMITED

UNIT 1A MILLBANK

BUSINESS PARK

GREENBANK TERRACE

LOWER DARWEN

BB3 0FD

*We always recommend ordering samples of fabrics, wallpapers and paint before placing an order

*Return orders of 100% unused rolls will be subject to a 20% restocking fee

*Cancellation requests received over 24 hours after purchase will be subject to a 20% re-stocking fee

To start a self-serve return click here.

For additional support, please contact our Customer Care team with your order details, and we’ll be happy to assist you.

Question 18

When will I get my refund?

Accepted Answer

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You refund will be with you within 14 working days of your return reaching us.

Question 19

How can I cancel an order?

Accepted Answer

Please note that as all our products are made to order and we pride ourselves in manufacturing orders quickly (to be dispatched within 24 hours) we can only offer a 24 hour cancellation period. If you wish to cancel your order, simply contact us at hello@woodchipandmagnolia.co.uk

Cancellation requests received over 24 hours after purchase will be subject to a 20% re-stocking fee

If you wish to cancel an order within 24 hours of purchase and your order has been manufactured but has not yet been dispatched there will be a 20% restocking fee.

As it is not possible to cancel your order after it has been dispatched. Please refer to the Returns policy.

Orders that have been made to your exact specification cannot be cancelled after the payment has been taken.

Question 20

How do I use my gift card?

Accepted Answer

To use a gift card:

1. Go to 'Cart' at the top right-hand side of your screen and click 'Checkout'

2. Type your gift card code into the code box on the right-hand side and click 'Apply'

3. If valid, your gift card code will have been applied to your final amount

Question 21

My gift card doesn't work

Accepted Answer

Please email hello@woodchipandmagnolia.co.uk for help regarding gift cards that aren't working

Question 22

Discount codes

Accepted Answer

Take 10% off your first order by using code WELCOME10 at checkout

Question 23

Do you have a pattern book or catalogue of wallpapers?

Accepted Answer

Unfortunately we do not have a pattern book or catalogue as our collection is always growing and the available products are all visually represented on our website.

Please call us on +44 (0) 1254 241 100 or email us at hello@woodchipandmagnolia.co.uk if you're looking for something in particular.

Question 24

Fire ratings for wallpapers

Accepted Answer

All our wallpapers reach the highest EU fire rating; EN15102 / EN13501 B SI, do.

They are all paste the wall and are strippable and washable. They're also very durable and suitable for commercial environments.

A copy of the Wallpaper Fire rating certification is below for your reference.

The inks used on our wallpapers are Greenguard gold certified and can be used in both

commercial and health environments.

Question 25

Fire ratings for fabrics

Accepted Answer

None FR treated: this is usually used for residential draper and cushions etc.

Standard FR treated: Match tested to ensure they will not burn with a cigarette and match against them (this treatment is usually used in residential upholstery and commercial curtains and cushions)

The above fabric complies with BS 5852:1

CRIB 5 treated: Crib and match tested to ensure they will not burn with a cigarette and a match against them, plus a wooden stack called a crib is placed on the fabric and ignited (this treatment is usually used in commercial and hospitality environments)

The above fabric complies with BS 5852:2006 Clause 11

All our products are certified for the above

Question 26

Can I wallpaper my bathroom?

Accepted Answer

The answer is yes!

Our wallpaper is very hard wearing and is often used in bathrooms. We do advise however that it is kept as dry as possible, that it does not come into direct contact with water, and that the room is well ventilated.

Sometimes our customers use a clear varnish such as Polyvine Decorators Varnish in 'Dead Flat' on top of the wallpaper as this provides some added water resistance.

Click here to read our blog post all about how to wallpaper your bathroom.

Question 27

Which paste should I use with your wallpapers, murals and borders?

Accepted Answer

All of our wallpapers are 'Paste the Wall', meaning that the decorator should paste the wall and NOT the paper. We would advise a premium premixed tub of 'Paste the Wall' adhesive widely available online or at your local DIY store.

Nina likes to use Solvite Paste the Wall as it rolls on pink and dries clear!

*DO NOT use self-mix adhesives, all purpose or heavy duty paste as these are not suitable for our beautiful designs.

Watch this YouTube video for more info.

Click here for our blog post on how to DIY with wallpaper.

Question 28

How many rolls do I need?

Accepted Answer

Please use our roll calculator, which can be found on each of our wallpaper product listings.

Murals can be custom made to your measurements; just use our 'customise and buy' button on the product page. For any additional help with measurements, please get in touch with us at hello@woodchipandmagnolia.co.uk

Border measurements are on each product listing; just measure the width of your wall to find out how many rolls you'll need

Please contact us for any help; we're always super happy to help work out how many rolls or panels you might need.

Question 29

Is your paint water or oil-based?

Accepted Answer

All of our paints are water-based. They are also low or minimal VOC, vegan-friendly and are virtually odourless.

Click below to read more about our luxury paint collection:

12 Reasons to Love our Paint Collection

The Truth Behind Our Paint Collection

Question 30

Pattern repeats

Accepted Answer

All the measurements and product information can be found on our website under each product description.

Question 31

Do you print in batches?

Accepted Answer

We print to order therefore not in batches, nor do we hold batches in stock.

We cannot guarantee that products ordered at different times will be identical (there may be slight shade differences). We would always recommend ordering all of your rolls of wallpaper, fabric or paint at the same time to avoid discrepancies.

With wallpaper, if exact roll quantities are unknown, then we recommend using the roll calculator for wallpaper on the product page. However, if still unsure then we recommend over ordering to be on the safe side. With wallpaper, as long as the rolls are unopened then they can be returned for a full refund. This will also prevent any hold ups with decorating and additional costs for decorators time etc. You can read the full returns policy here.

Question 32

Decorating advice

Accepted Answer

Head to our Decorating Hub for lots of decorating advice.

Question 33

What sizes are your wallpapers, murals and borders?

Accepted Answer

All of the roll sizes are listed on our website under each product description. Please see example below:

Question 34

What does drapery mean in your fabric options?

Accepted Answer

This is untreated fabric; perfect for curtains in non-commercial settings

Question 35

What does FR upholstery mean in your fabric options?

Accepted Answer

Standard FR treated fabric means match tested to ensure they will not burn with a cigarette and match against them. This treatment is usually used in residential upholstery and commercial curtains and cushions etc.

Question 36

What does CRIB 5 (Trade) mean in your fabric options?

Accepted Answer

CRIB 5 Treated fabric means its crib and match tested to ensure it will not burn with a cigarette and match against it, plus a wooden stack called a crib is placed on the fabric and ignited. This treatment is usually used in commercial and hospitality environments.

Question 37

What finishes do your fabrics have?

Accepted Answer

We have a few fabric finishes to consider:

FR Treated

Standard FR treated fabric means that it's been match tested to ensure it won't burn with a match against it. This treatment is usually used in residential upholstery and commercial curtains and cushions etc.

CRIB 5 Treated fabric

This is when the fabric has been crib and match tested to ensure it will not burn with a match against it, plus a wooden stack called a crib is placed on the fabric and ignited. This treatment is usually used in commercial and hospitality environments.

Drapery

This is the untreated option, meaning the fabric has not been treated with any chemicals to protect it against burning; great for curtains in non-commercial settings.

Click here to read our guide to choosing the right fabric

Question 38

How to prep your walls for paint

Accepted Answer

prepping your walls for paint

Prepping your walls for paint

1. Firstly remove any old wallpaper and loose paint, then fill and sand any imperfections or cracks

2. Next, clean the wall with detergent or sugar soap

3. On freshly plastered walls, make sure the plaster is completely dry first

4. Then, seal the plaster by giving your walls a 'mist' coat. You can do this by mixing three parts white emulsion with one part water however you should always check the manufacturers instructions first as ratios can vary

5. Apply your mist coat and leave to dry for at least 24 hours before applying your top coat

6. Apply your top coats

Question 39

How to paint a wall

Accepted Answer

You've come to paint your walls but are wondering where to start? Just follow our easy steps to a perfect finish.

1. Firstly, make sure you have the correct equipment. We'd recommend the following items:

- Dust sheets to protect your flooring and furniture from splashes and spillages. Make sure you rest your brushes and paint tins on some thick cardboard so any large drips don't soak through your dust sheet onto the floor/furniture

- Angled paint brush

- Painters tape (if necessary)

- Small container

- Paint roller and tray

2. Next, prep your walls. Head to this handy blog post to find out how to properly prep before starting painting

3. Stir your paint thoroughly before decanting an inch or two into a smaller container for easier application when cutting in

Top tip: make sure to wipe off any excess paint from the paint tin rim to avoid the lid sticking

cutting in

4. Start by 'cutting in' and work from the ceiling down

5. To cut in, use your brush to paint along the edges of the walls, ceilings, skirting boards, light fittings, sockets, switches, doors and windows. For straight lines you can either paint freehand or if you're not confident enough to paint a straight line, use painters tape to tape off the edges

Top tip: always remove painters tape when the last coat is still wet

6. Whilst your paint is still wet, use a roller to cover the larger areas

Top tip: line your roller tray with recyclable aluminium foil to save on washing up

7. Again, work from the ceiling down and roll up, down and across for even paint coverage

8. Allow the paint to dry properly (2-4 hours) before applying your second and final coat

Top tip: wrap your paint brushes and rollers in recyclable aluminium foil to avoid washing or drying out between coats. You can store them this way for up to 2 days

Question 40

How to prep your walls for wallpaper

Accepted Answer

prepping your walls for wallpaper

Prep is key to a perfect and long-lasting finish when it comes to decorating, so it's important you get it right. Follow our steps for prepping your walls correctly;

Prepping your walls for wallpaper

1. Firstly remove any old wallpaper and loose paint, then fill and sand any imperfections or cracks

2. Next, clean the wall with detergent or sugar soap

3. On fresh plaster and/or painted walls, "size" or "seal" the wall before wallpapering

4. This means making up a diluted solution of paste and liberally applying to the walls being decorated, then letting it dry. It will be absorbed into the porous plaster and will stop the paste being absorbed when it is applied

5. If your walls are a little on the old side or not in the best condition, we recommend that walls are cross lined using a good quality lining paper

6. Lining paper should be allowed to dry out completely before hanging the wallpaper

7. Turn the central heating off and ensure the room is well-aired during the application and drying time

8. Dark coloured papers may need their edges coloured with a crayon of a similar tone to avoid white edges showing

All our wallpapers are Paste the Wall, which means you paste the wall and not the paper. We advise a premium pre-mixed tub of 'Paste The Wall' paste (Solvite Paste the Wall paste has been tried, tested and proven to work with our papers) widely available online or at your local DIY store.

We advise to NOT use all purpose or heavy duty paste these are not suitable for our beautiful designs.

Question 41

Can you cut murals into panels of specific sizes?

Accepted Answer

Unfortunately we cannot cut specific widths of panels. 52cm wide is all we can do, as that is a standard wallpaper width. In order to get the exact width you require, you can easily cut the paper yourself using a wallpaper knife or scissors.

Question 42

How do I hang wallpaper?

Accepted Answer

All Woodchip &Magnolia wallpapers are easy to install, whether you hire a decorator, or choose to do the task yourself. If you need any advice or help contact us by email at hello@woodchipandmagnolia.co.uk or by phone on (44) 1254 241 100. Not only do we create and manufacture, we are also pretty good at hanging our wallpapers too.

1. Inspect every roll

Check that your wallpaper rolls are undamaged, that the design/colourway is correct and there are no defects.

No claim can be accepted for hanging wallpapers that have been cut and hung showing defects which were apparent at the time of hanging. If you feel there are any defects, please contact us immediately.

Please ensure there are enough rolls to complete the job.

Please note our wallpapers are printed to order, hence slight variations in colour can occur if ordered at different times.

2. Prepare your wall

Remove any old wallpaper and loose paint, then fill and sand any imperfections or cracks and clean the wall with detergent or sugar soap.

Ensure the walls are a light, even colour across the wall/s, particularly if using a lighter colour design. If the wall is not an even colour there is a chance there will be a shade difference on the wall.

Our wallpapers are not 100% opaque, hence we cannot be responsible for any show through or shade differences if the wall is not a light even colour.

We recommend the walls are cross lined using good quality lining paper. Lining paper should be allowed to dry out completely before hanging the wallpaper.

Turn the central heating off and ensure the room is well-aired during the application and drying time. Dark coloured papers may need their edges coloured with a pencil crayon of a similar tone to avoid white edges showing.

On recently plastered and/or painted walls, it is very important to 'size' or 'seal' the wall first. This means make up a diluted solution of paste and liberally apply to the walls being decorated and let it dry. This will be absorbed into the porous plaster and will stop the paste being absorbed into the wall when it's applied.

3. Use the correct paste

All of our wallpapers are 'Paste the Wall', meaning you paste the wall and not the paper.

We advise a premium pre-mixed tub of 'Paste the Wall' paste widely available online or at your local DIY store.

We recommend Solvite 'Paste the Wall' paste, as it rolls on pink and dries clear. Paste should be evenly applied to the wall to an area slightly wider than the width of the roll.

Do NOT use all purpose or heavy duty paste as these are not suitable for our beautiful designs.

Hang 1 length at a time using a plumb line if necessary.

Should any paste come into contact with the surface, it should be lightly dabbed off whilst still moist, using a clean sponge or soft cloth with no soap or cleaning liquids.

Paste can potentially damage the wallpaper and Woodchip & Magnolia cannot accept responsibility for paste marks or heavy handed abrasion damage caused by rubbing paste into the surface of the wallpaper, or vigorously rubbing the surface with an abrasive cloth.

3. Apply the wallpaper to your wall

The wallpaper can be hung dry from the roll left to right. Use ladders to get to the ceiling or coving and allow a little extra product e.g. 1-3cm at the top.

As you hang from the roll, lightly brush (using a clean and dry decorators brush) into place as you go down to the skirting board. Here you can lightly push the paper to the wall. Leave the roll on the floor or cut the lengths before you hang.

Ensure the paper is in the correct position and is vertically correct. Brush down the paper with a smoothing decorators brush, from the centre to the edges of the roll.

Cut the excess at the top and bottom with a knife or wallpaper scissors.

Working to the right of this 'first drop', paste the wall again allowing a few centimetres wider than the width of the wallpaper. You should see you don't need to get close to the first drop of wallpaper when doing this.

For the second drop, look to see where the paper matches (the point at which the design fits together along the edges of the wallpaper).

Starting at the top, match the paper as you hang it dry from the roll - lightly brushing the paper to the wall as you go. The paper will slide into place on the paste.

When you get to the bottom of the wall, check the pattern matches and that there are no gaps. If there are bubbles or mismatches, just loosely pull the paper back and brush it back down. The paper is forgiving!

4. Trim as before and you're done!

Repeat until the wall is covered. Don't worry about taking breaks or giving up for the night. You can pick up wherever you left off. Just make sure to reapply the paste. If leaving your paste overnight, make sure to cover it up.

5. Care

Our wallcoverings are washable using a lightly dampened cloth with a mild soap that does not contain detergent. Once cleaned, the area should then immediately be dried with a clean, dry cloth.

Question 43

How do I hang a mural?

Accepted Answer

Not sure where to start when it comes to hanging your mural? Follow our easy instructions to make sure you get the expert finish your mural deserves.

Prepare your walls 
The first thing you need to do before installing any type of wall covering is to prepare your walls. Doing so means your wall mural will have a long and healthy life and is key to the perfect finish.

Read this post on how to prepare your walls before decorating with wallpaper before hanging your mural.

mural panels
 Cut the panels 
Your mural will come in a series of panels like the image above. Cut your panels where the cut lines are indicated (starting with number 1). This is the direction you will hang each piece of the mural.

All of our murals are 'paste the wall'. This means you paste the wall and NOT the paper. We would advise a premium premixed tub of 'Paste The Wall' adhesive widely available online or at your local DIY store. Nina loves to use 'Solvite Paste the Wall' paste in particular as it rolls on pink and dries clear (which can be extremely handy when it comes to decorating!) .

Please do not use self-mix adhesives, all purpose or heavy duty paste as these are not suitable for our beautiful designs.

Hang the panels
 Next, hang each panel with a straight match from left to right, starting with panel 1. Ensure it's vertically straight (we'd recommend a laser level!), then smooth down and trim where necessary. Then, move on to the next panel! It really is as simple as that.

Question 44

6 panel hanging instructions

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Question 45

12 panel hanging instructions

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Question 46

Do you do trade accounts?

Accepted Answer

Our Trade Program is available to interior designers, stylists and architects for their respective services and projects.

To apply for a Trade account, click here.

Question 47

How do I log in to my Trade Account?

Accepted Answer

To log in to your trade again, follow this link and enter your email to receive a 6 digit pin to login.

Only approved, Trade VIP accounts will be able to view trade pricing at checkout.

If you're unable to log in, it means your Trade VIP application hasn't been approved or is waiting on approval.

Question 48

Press office

Accepted Answer

For press enquiries please contact us at hello@woodchipandmagnolia.co.uk

Question 49

Social media collaborations

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Please email us at hello@woodchipandmagnolia.co.uk for any social media collaboration enquiries

Question 50

Are you a sustainable business?

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Our mission is to be as sustainable and eco-friendly as we can be.

Please read our Eco Manifesto for more info.

Question 51

What type of paper do you use?

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All of our paper is FSC certified, meaning it's sourced from well-managed and sustainable forests.

Click here to read our Eco Manifesto

Question 52

What type of ink do you use to print your wallpaper?

Accepted Answer

Woodchip & Magnolia are proud to tell you that the ink we use to print our wallpaper has achieved the highest level of UL GREENGUARD Gold certification from UL Environment, a worldwide leading safety and certification company.

The accreditation confirms that wallpaper printed from our printer meets the world’s most stringent standards for low volatile organic compounds (VOC) emissions without restrictions. This makes our wallpaper perfectly safe for use in indoor spaces, such as in schools and healthcare facilities, where people, particularly children and sensitive adults, spend extended periods of time.

The inks we use to print our wallpaper provide technologies that also carries other trusted certifications from AgBB, ASTM Type II, Certificat A+ and Centexbel. Below is a copy of the UL GREENGUARD Gold certification from UL Environment.

Question 53

Where are your wallpapers, murals and borders made?

Accepted Answer

We manufacture all of our wallpapers, murals and borders in-house at our design studio in Darwen, Lancashire.

Question 54

Where are your paints made?

Accepted Answer

All of our paints are mixed in house at our design studio in Darwen, Lancashire

Question 55

What happens if you run out of stock?

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We print all of our wallpapers, fabrics and murals and mix our paints to order, which means we don't usually run out of stock.

If any issues arise with our suppliers, we will inform you via email.

Question 56

Where can I find the coordinating paint colours for your wallpapers?

Accepted Answer

If a paint colour is a match for one of our wallpapers, you will find it on the product page.

Question 57

Design advice

Accepted Answer

If you'd like any interior design advice regarding our wallpapers, murals, borders, paints and fabrics, please contact us on hello@woodchipandmagnolia.co.uk and we'll be happy to help!

You can also find lots of helpful articles over on our blog If Walls Could Talk and Instagram account @woodchipandmagnolia