Our customer service is open 9am-5pm Monday-Thursday.

Our customer service is open 9am-5pm Monday-Thursday

What hours is your customer service open?

Orders will be accepted through the website 24-7, 365 days per year, however our studio is open Monday-Thursday (excluding UK bank holidays) 9am-5pm so orders and queries will only be processed during these times.

Orders will be accepted through the website 24-7, 365 days per year, however our studio is open Monday-Thursday (excluding UK bank holidays) 9am-5pm so orders and queries will only be processed during these times.&#xA0;

What are your opening hours?

Our phone lines are open 9am-5pm Monday to Thursday

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woodchipandmagnolia

Opening hours

How do I order a mural?

Ordering

How do I get in touch?

Contact us

Do you offer a mural sample service?

Do you offer a paint sample service?

Do you offer a fabric sample service?

Do you offer a wallpaper sample service?

Sample service

Do you ship worldwide?

UK shipping and delivery

Shipping

How can I track my order?

Tracking

How do I return?

What items are returnable?

Are there any charges for returns?

When will I get my refund?

How can I cancel an order?

Returns & Cancellations

How do I use my gift card?

My gift card doesn't work

Discounts and gift cards

Do you have a pattern book or catalogue of wallpapers?

Catalogue

Fire ratings for wallpapers

Fire ratings for fabrics

Fire ratings

Can I wallpaper my bathroom?

Which paste should I use with your wallpapers, murals and borders?

How many rolls do I need?

Is your paint water or oil-based?

Pattern repeats

Do you print in batches?

Decorating advice

What sizes are your wallpapers, murals and borders?

What does drapery mean in your fabric options?

What does FR upholstery mean in your fabric options?

What does CRIB 5 (Trade) mean in your fabric options?

What finishes do your fabrics have?

How to prep your walls for paint

How to paint a wall

How to prep your walls for wallpaper

Can you cut murals into panels of specific sizes?

Practical advice

How do I hang wallpaper?

How do I hang a mural?

6 panel hanging instructions

12 panel hanging instructions

Hanging instructions

Do you do trade accounts?

How do I log in to my Trade Account?

Trade

Press office

Social media collaborations

Press

Are you a sustainable business?

What type of paper do you use?

What type of ink do you use to print your wallpaper?

Sustainability

Where are your wallpapers, murals and borders made?

Where are your paints made?

What happens if you run out of stock?

What are your linen fabrics made from?

Manufacturing

Where can I find the coordinating paint colours for your wallpapers?

Design advice

What payment options are there?

What is Clearpay?

Payment options

How to measure your walls

Where can your fabric be used?