woodchipandmagnolia logo
woodchipandmagnolia logo

All articles

Returns & Cancellations

How do I return?

To start a return click here. Type in your email address and order number and follow the instructions. A returns label will then be emailed to you. Once your return has been received and approved, you will receive a refund within 14 days. Returns are

What items are returnable?

We would always recommend ordering samples before purchasing rolls to avoid disappointed/returns. We would also recommend ordering the correct amount of rolls and calculating this using our wallpaper calculator (which can be found on every wallpaper

Are there any charges for returns?

Returns are charged at £6 per return which is deducted from your refund. All costs are the responsibility of the customer. *Return orders of 100% unused rolls will be subject to a 20% restocking fee.

When will I get my refund?

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You refund will be with you within 14 working day

How can I cancel an order?

Cancelling Orders – prior to dispatch. Please note that as all our products are made to order and we pride ourselves in manufacturing orders quickly (to be dispatched within 24 hours) we can only offer a 12 hours cancellation period. If you wish to c